Question 15. a. Government portals streamlined services, while e-commerce logistics connected micro-sellers to...

Read the following letter and mark the letter A, B, C or D on your answer sheet to indicate the option that best fits each of the numbered blanks from 1 to 6.

Customer Complaint Letter

Dear Customer Service Manager,

I am writing to express my dissatisfaction with the service I received at your Manchester branch on 15th October. Despite waiting for over an hour, no staff member (1) ______ any effort to assist me with my inquiry about a faulty product.

When I finally spoke to an advisor, they showed (2) ______ interest in resolving my issue. The representative suggested I contact the manufacturer directly, (3) ______ your store policy clearly states that returns are handled in-store within 30 days of purchase.

Furthermore, the staff displayed what I can only describe as a/an (4) ______ throughout our interaction. I have been a loyal customer for five years and expected better treatment.

I request a full refund and would appreciate it if you could look (5) ______ this matter urgently. Your company has always prided itself on excellent customer care, but this experience has severely (6) ______ my confidence in your brand.

I look forward to your prompt response.

Yours sincerely,

Margaret Thompson

(Adapted from genuine consumer complaint templates, Which? UK Consumer Rights)

Question 1. A. made                B. did                        C. took                D. gave

Question 2. A. a great deal of        B. a number of        C. plenty of                D. little

Question 3. A. whereas                B. moreover                C. therefore                D. otherwise

Question 4. A. dismissive unprofessional attitude        B. unprofessional dismissive attitude

C.  unprofessional attitude dismissive                D. attitude unprofessional dismissive

Read the following announcement and mark the letter A, B, C or D on your answer sheet to indicate the option that best fits each of the numbered blanks from 7 to 12.

Vietnam Pho Festival 2025 – Singapore Edition

Bringing Vietnamese Culinary Heritage to the World

The Vietnam Pho Festival 2025 will take place in Singapore, representing a significant milestone in promoting Vietnamese cuisine on the international stage. This cultural and culinary celebration aims (7) ______ the beloved pho dish and other traditional Vietnamese delicacies to global food enthusiasts.

Festival Highlights

The programme showcases an extraordinary (8) ______ of culinary experiences, from authentic pho preparation demonstrations by master chefs to interactive cooking workshops where participants can learn traditional techniques. Visitors will also enjoy cultural performances, art exhibitions, and storytelling sessions (9) ______ illuminate the historical significance of Vietnamese gastronomy.

Renowned restaurants and food entrepreneurs from Vietnam have been carefully (10) ______ to represent the nation’s diverse regional flavours. The festival creates a meaningful space for cultural exchange, allowing Singaporean audiences and international visitors (11) ______ appreciate the depth and complexity of Vietnamese culinary traditions.

This gastronomic journey promises to be an (12) ______ experience that transcends mere dining, offering insights into Vietnam’s rich cultural tapestry through its most iconic dish.

Don’t miss this celebration of flavour and heritage!

For event details, visit https://vnphofest.sg/

(Adapted from https://oananews.org)

Question 7.         A. introducing                B. to introduce        C. introduce                D. introduced

Question 21. A. Advanced security protocols and authentication systems explained to network administrators by senior cybersecurity consultants

B.  Comprehensive protection strategies and verification procedures were described to technical staff by experienced security specialists

C.  Sophisticated safeguard mechanisms and identity confirmation methods should be clarified to system managers by expert security professionals

D.  Detailed defense frameworks and access control measures are presented to IT personnel by seasoned cybersecurity advisors

Question 22. A. There is considered to be a significant gap between current security practices and the rapidly evolving landscape of digital threats

B.  There appears to be a substantial discrepancy between existing protection measures and the continuously changing nature of cyberattacks

C.  There seems to be a considerable disparity between present defense strategies and the progressively advancing sophistication of threats

D.  There exists an important divergence between contemporary security approaches and the increasingly complex character of cyber risks

Question 30. Which paragraph mentions long-standing federal tools such as vouchers and tax credits?

A.  Paragraph 1        B. Paragraph 2                C. Paragraph 3                D. Paragraph 4

Question 5. A. into                        B. after                C. through                D. over

Question 6. A. undermined                B. overwhelmed        C. overturned                D. undertaken