Read the following letter and mark the letter A, B, C or D on your answer sheet to indicate the option that best fits each of the numbered b...

Read the following letter and mark the letter A, B, C or D on your answer sheet to indicate the option that best fits each of the numbered blanks from 1 to 6.

Customer Complaint Letter

Dear Customer Service Manager,

I am writing to express my dissatisfaction with the service I received at your Manchester branch on 15th October. Despite waiting for over an hour, no staff member (1) ______ any effort to assist me with my inquiry about a faulty product.

When I finally spoke to an advisor, they showed (2) ______ interest in resolving my issue. The representative suggested I contact the manufacturer directly, (3) ______ your store policy clearly states that returns are handled in-store within 30 days of purchase.

Furthermore, the staff displayed what I can only describe as a/an (4) ______ throughout our interaction. I have been a loyal customer for five years and expected better treatment.

I request a full refund and would appreciate it if you could look (5) ______ this matter urgently. Your company has always prided itself on excellent customer care, but this experience has severely (6) ______ my confidence in your brand.

I look forward to your prompt response.

Yours sincerely,

Margaret Thompson

(Adapted from genuine consumer complaint templates, Which? UK Consumer Rights)

Question 1. A. made                B. did                        C. took                D. gave