Question 35: Which of the following best summarises the content of paragraph 4? A. Organisations often underestimate the importance of emoti...

Question 35: Which of the following best summarises the content of paragraph 4?

A. Organisations often underestimate the importance of emotional engagement, leading to a situation where productivity collapses due to a lack of initiative and chronic delays.

B. Leaders should respond to the fading of team resilience by demanding more feelings from their workers, as this is the only practical lever to fix deteriorating workplace conditions.

C. The erosion of intangible team strengths requires a shift toward structural remedies such as fair workloads and clear boundaries rather than superficial appeals for emotional commitment.

D. While small frictions in a team can lead to chronic delays, most organisations find that productivity remains stable when extra effort is extracted through a transactional culture.