Question 36: Which of the following best summarizes the main content of the second paragraph? A. Scientific studies confirm that social rewa...

SILENT INSPIRERS: Urbanization and the People Who Keep Cities Human

Urban life is often described through skyscrapers and traffic, but the quiet “city helpers” matter just as much. In newly crowded districts, (7) __________ residents notice change first—older neighbours downstairs, street vendors, and guards who watch the same corner every day.

Where they show up & why it matters

A rising (8) __________ high-rise blocks is kept running by caretakers who fix lights, sweep stairs, and defuse complaints before they explode online. Some volunteers also (9) __________ small after-school corners, offering homework help or water refills for delivery riders. The work is low-profile, yet it shapes daily trust.

Even (10) __________ rapid rent increases and constant construction, tiny routines can reduce tension:

• greeting people by name
• sharing leftover food instead of tossing it
• reporting hazards early

Together, these acts become social (11) __________ in dense neighbourhoods. Without them, the city may still function, but the community can lose its sense of (12) _______.

The Generation Gap Is Showing Up in Small, Daily Conflicts

Local clinics and schools have reported a rise in misunderstandings between teens, parents, and grandparents—often sparked by “tiny” things: a meme taken seriously, a voice note ignored, or a family photo posted without consent. To reduce friction, the neighborhood office has released (1) __________ for households, covering privacy settings, screen-time boundaries, and respectful language online.

Many older residents feel shut out by apps (2) __________ no clear instructions, while younger users complain that every chat becomes a lecture. In these moments, people tend to (3) __________ blame instead of listening, so the real issue stays untouched.

If a disagreement turns heated, try (4) __________ the talk and switching to a simple question: “What did you mean by that?” A short guide is also available for families (5) __________ by mixed signals—seen messages, delayed replies, and “silent” reactions.

For serious cases, counselors can connect residents and direct support (6) __________ the right service after a brief intake call.