Question 27: The word Their in paragraph 1 refers to ______. A. Individuals B. Pets C. Households D. Benefits

Question 2:

A. These sanctuaries not only lack affordable accommodation but also keep guests engaged with the bustle of daily life

B. These sanctuaries not only provide luxurious rooms but also immerse guests in constant entertainment and activity
C. These sanctuaries not only charge high fees but also require guests to follow strict daily schedules
D. These sanctuaries not only offer affordable accommodation but also allow guests to disconnect from the noise of daily life

Question 3:

A. owing to shared daily chores requiring full attention, steady focus
B. participating in shared daily chores that require full attention, steady focus
C. the shared daily chores that participation requires steady focus and mindful attention
D. the participation with shared daily chores that demand full attention, steady focus

Question 4:

A. For those feeling overwhelmed or emotionally drained, such places can serve as a path toward restoration
B. Without the stress of daily life, such places can’t serve as a path toward restoration for those feeling overwhelmed or emotionally drained

C. Such places can serve as a path toward oblivion for those feeling emotionally drained; however, not everyone takes the time to go there

D. Hardly anyone who is feeling overwhelmed or emotionally drained would agree that such places can serve as a path toward restoration

Question 5:

A. if such places offer physical needs as a comfort without extending lasting simplicity or deeper meaning
B. so guests experience material needs that extend quietly beyond deeper forms of lasting comfort or simplicity
C. and their simplicity provides comfort, although it may not last beyond the material needs of visitors
D. but they often provide a deeper, lasting comfort that quietly extends far beyond material or physical needs

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the option that best fits each of the numbered blanks from 6 to 13.

Bolt, one of the most rapidly expanding technology companies in Europe and Africa, is currently recruiting for the position of Customer Support Specialist at its Ho Chi Minh City office in Vietnam. With over 200 million customers across more than 50 countries, Bolt is extending its presence in Southeast Asia. The role entails addressing customer issues in both Vietnamese and English, utilizing Bolt’s streamlined processes, and engaging in projects to enhance user experiences. The company places significant emphasis on applicants’ motivation, intelligence, and integrity, while offering opportunities to shape the future of the transportation industry.

In addition to the Customer Support Specialist position, Bolt is also recruiting for a Customer Support Team Leader for the Vietnamese market. This leadership role requires the team leader to resolve customer issues, ensure customer retention, and collaborate with stakeholders to refine processes and develop innovative solutions. The role demands exceptional communication skills, data analysis, decision-making based on key performance indicators, and project management expertise. Applicants must also possess strong leadership qualities to inspire the team and achieve exceptional results.

Originally a small startup from Estonia, Bolt has experienced exponential growth since its inception in 2013. The company offers a diverse array of services, including ride-hailing, food delivery, grocery delivery, and electric scooter rentals, serving over 200 million customers globally. Bolt initiated its Southeast Asian expansion in 2020, launching its services in Thailand, and is now poised to enter the Vietnamese market, marking it as the third Southeast Asian country for the company, following Thailand and Malaysia.

Vietnam’s ride-hailing market is fiercely competitive, with leading players such as Grab, Be, and Xanh SM. Grab has established a dominant presence with its multifaceted ecosystem, while Be, a Vietnamese-native app, focuses on delivering high-quality services tailored to local preferences. Despite the intense competition, Bolt’s market entry represents both a challenge and an opportunity, particularly as the sector continues to grow rapidly. The market is projected to reach USD 3.19 billion by 2029, with a compound annual growth rate of 22.10%.

(Adapted from VnEconomy)

Question 6: Which of the following is NOT mentioned as an essential competency for the Customer Support Team Leader position?

A. Collaboration with stakeholders to refine processes
B. Proficiency in analyzing data to derive strategic insights
C. Expertise in developing software solutions
D. Competence in directing and inspiring the team

Question 7: The word exponential in paragraph 3 is OPPOSITE in meaning to ________.

A. explosive B. consistent C. stagnant D. progressive

Question 8: Which of the following best paraphrases the underlined sentence in paragraph 3?

A. Bolt’s regional introduction began in 2020 with the launch in Thailand, and they are now ready to extend their services to Vietnam, which represents their third market in Southeast Asia, following Thailand and Malaysia.

B. In 2020, Bolt began its regional development by starting in Malaysia and is preparing to operate in Vietnam, making it the third country in Southeast Asia where they have established services, after Malaysia and Thailand.

C. Beginning their regional growth in 2020 with a debut in Thailand, Bolt is currently ready to commence operations in Vietnam, which is their second Southeast Asian nation after Thailand.

D. Starting its presence in Southeast Asia with a Thai launch after 2020, Bolt is about to introduce its platform in Vietnam, which will be the second country in the region, subsequent to Malaysia.

Question 9: The word its in paragraph 4 refers to ________.

A. Be B. Xanh SM C. market D. Grab

Question 10: Which of the following is TRUE according to the passage?

A. Despite fierce competition, Bolt’s entry into Vietnam represents a strategic opportunity due to the rapid growth of the sector.

B. Bolt offers a diverse array of on-demand mobility and delivery services, serving nearly 200 million customers globally.
C. Grab’s dominance in Vietnam's ride-hailing market is threatened by Bolt’s early entry and extensive service offerings.
D. Bolt’s expansion strategy in Southeast Asia relies primarily on acquiring local competitors to dominate the market.

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the option that best fits each of the numbered blanks from 1 to 5.

Staying in monasteries and religious retreats offers a unique travel experience that combines peace, simplicity, and spiritual reflection. While some travelers seek luxury and excitement, others are drawn to places where the pace is slower and (1) ________, especially those whose daily routines have grown overwhelmingly hectic and difficult to manage without additional support. (2) ________. As more people search for meaning in their journeys, spiritual retreats are becoming an increasingly attractive option.

Engaging in quiet contemplation for several hours, which may feel unusual to those used to constant stimulation, without checking a phone, (3) ________ and intentional acts of mindfulness, even if they seem mundane at first, are key aspects of the experience. These activities promote mental clarity and emotional balance, offering a refreshing alternative to typical vacations. (4) ________.

Some monasteries are quite simple in their facilities, (5) ________. At first, the lack of constant entertainment can feel unfamiliar or even challenging. However, this simplicity creates space for self-discovery and quiet reflection. Monastic hosts are typically warm and generous, sharing meaningful insights into their way of life, and while guests don’t need to follow the same beliefs, they are expected to show respect and remain open-minded.

(Adapted from BBC News)

Question 1:
A. the environment is calm B. till the environment is calm
C. for the environment to be calm D. how is the environment calm