Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the option that best fits each of the numbered...

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the option that best fits each of the numbered blanks from 6 to 13.

Bolt, one of the most rapidly expanding technology companies in Europe and Africa, is currently recruiting for the position of Customer Support Specialist at its Ho Chi Minh City office in Vietnam. With over 200 million customers across more than 50 countries, Bolt is extending its presence in Southeast Asia. The role entails addressing customer issues in both Vietnamese and English, utilizing Bolt’s streamlined processes, and engaging in projects to enhance user experiences. The company places significant emphasis on applicants’ motivation, intelligence, and integrity, while offering opportunities to shape the future of the transportation industry.

In addition to the Customer Support Specialist position, Bolt is also recruiting for a Customer Support Team Leader for the Vietnamese market. This leadership role requires the team leader to resolve customer issues, ensure customer retention, and collaborate with stakeholders to refine processes and develop innovative solutions. The role demands exceptional communication skills, data analysis, decision-making based on key performance indicators, and project management expertise. Applicants must also possess strong leadership qualities to inspire the team and achieve exceptional results.

Originally a small startup from Estonia, Bolt has experienced exponential growth since its inception in 2013. The company offers a diverse array of services, including ride-hailing, food delivery, grocery delivery, and electric scooter rentals, serving over 200 million customers globally. Bolt initiated its Southeast Asian expansion in 2020, launching its services in Thailand, and is now poised to enter the Vietnamese market, marking it as the third Southeast Asian country for the company, following Thailand and Malaysia.

Vietnam’s ride-hailing market is fiercely competitive, with leading players such as Grab, Be, and Xanh SM. Grab has established a dominant presence with its multifaceted ecosystem, while Be, a Vietnamese-native app, focuses on delivering high-quality services tailored to local preferences. Despite the intense competition, Bolt’s market entry represents both a challenge and an opportunity, particularly as the sector continues to grow rapidly. The market is projected to reach USD 3.19 billion by 2029, with a compound annual growth rate of 22.10%.

(Adapted from VnEconomy)

Question 6: Which of the following is NOT mentioned as an essential competency for the Customer Support Team Leader position?

A. Collaboration with stakeholders to refine processes
B. Proficiency in analyzing data to derive strategic insights
C. Expertise in developing software solutions
D. Competence in directing and inspiring the team