Question 15: Dear Customer Service Team, I hope you are doing well. a. Because I need the speaker for an event next weekend, I would like to...

Question 15:

Dear Customer Service Team,

I hope you are doing well.

a. Because I need the speaker for an event next weekend, I would like to ask whether I can exchange it for a working one as soon as possible.

b. I am writing about the wireless speaker I ordered from your online store three days ago.

c. I charged it fully and followed the instructions in the box, but the sound kept cutting out after only a few minutes.

d. This problem was disappointing because the product description promised clear sound and long battery life.

e. I have attached my order number and a short video of the problem, so I hope your team can help me resolve this quickly.

Best regards,

Emma Brown

A. c – b – d – a – e        B. b – c – d – a – e        C. b – d – c – e – a        D. d – b – c – a – e