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Read the following message and mark the letter A, B, C or D on your answer sheet to indicate the option that best fits each of the numbered...

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Read the following message and mark the letter A, B, C or D on your answer sheet to indicate the option that best fits each of the numbered blanks from 1 to 6.

Corporate Communications Department Memorandum

        TO: All Staff MembersIMG_256

        FROM: IT Support Team

        DATE: October 25, 2025

        RE: New Phone System Implementation

        Dear Colleagues,

        We are pleased to announce that our company has successfully (1) ______ over to a state-of-the-art digital telephone system. This upgrade will enhance communication efficiency across all departments.

        1. Key Features

        The new system provides (2) ______ of advanced capabilities including call forwarding, voicemail-to-email, conference calling, and automated attendant services.

        2. Making Calls

        To place external calls, dial 9 first, (3) ______ enter the complete phone number including area code. Internal extensions remain unchanged.

        3. Technical Support

        Our (4) ______ help desk team is available 24/7 to address any technical issues. For assistance, please call extension 5000 (5) ______ submit a support ticket through the company portal.

        We encourage everyone to (6) ______ themselves with the new system’s user manual, which has been emailed to all staff members. Training sessions will be conducted next week.

        Thank you for your cooperation.

(Adapted from corporate communication guidelines)

Question 1. A. switched                 B. transferred         C. converted                 D. transformed

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