Read the following message and mark the letter A, B, C or D on your answer sheet to indicate the option that best fits each of the numbered...
Đề bài
Read the following message and mark the letter A, B, C or D on your answer sheet to indicate the option that best fits each of the numbered blanks from 1 to 6.
Corporate Communications Department Memorandum
TO: All Staff Members
FROM: IT Support Team
DATE: October 25, 2025
RE: New Phone System Implementation
Dear Colleagues,
We are pleased to announce that our company has successfully (1) ______ over to a state-of-the-art digital telephone system. This upgrade will enhance communication efficiency across all departments.
1. Key Features
The new system provides (2) ______ of advanced capabilities including call forwarding, voicemail-to-email, conference calling, and automated attendant services.
2. Making Calls
To place external calls, dial 9 first, (3) ______ enter the complete phone number including area code. Internal extensions remain unchanged.
3. Technical Support
Our (4) ______ help desk team is available 24/7 to address any technical issues. For assistance, please call extension 5000 (5) ______ submit a support ticket through the company portal.
We encourage everyone to (6) ______ themselves with the new system’s user manual, which has been emailed to all staff members. Training sessions will be conducted next week.
Thank you for your cooperation.
(Adapted from corporate communication guidelines)
Question 1. A. switched B. transferred C. converted D. transformed

