Read the following leaflet and mark the letter A, B, C or D on your answer sheet to indicate the option that best fits each of the numbered blanks from 7 to 12.
GEN Z AT WORK: TWO FRICTION POINTS
Pay clarity vs. pay mystery
Gen Z employees are more likely to ask for salary ranges and role definitions. In some teams, a (7) __________ of pay is performance-based, yet the rules are not explained, so trust erodes. In light of rising living costs, many feel forced to compare offers quickly, not (8) __________ they are disloyal, but because they are trying to stay stable.
Flexibility vs. “always-on” culture
Some managers still treat long hours as proof of commitment. However, many Gen Z workers prefer outcomes over presence. In meetings, some speak up fast; (9) __________ wait, then message later with sharper questions. They also try to (10) __________ time spent on tasks that look busy but add little value.
The deeper (11) __________ is not that “young people don’t work hard”; it’s that the old signals of effort no longer match the new reality of work. If leaders ignore this shift, (12) __________ can drop even in teams with decent pay.
