Read the following leaflet and mark the letter A, B, C or D on your answer sheet to indicate the option that best fits each of the numbered...

CLEAN BUYING, SAFE LIVING

• Commercial fraud can hit anyone—even when the seller looks “famous”.

Big discounts are everywhere, but so are tricks: copied logos, “official” fanpages, fake delivery calls, and shops that vanish after you pay. (7) __________ stronger inspections this year, scams still spread fast online and in busy markets—so buyers need simple habits.

• Common traps (even with well-known names)
• A fake page uses a famous brand’s logo and “verified-looking” photos
• A “partner store” offers gifts but asks for a deposit first
• A retailer sells “new” goods that are actually used or replaced parts

Some fraud comes from anonymous accounts; (8) __________ appear through pages that look professional and answer quickly.

• Do these 5 checks before paying

1. Read the warranty and return policy carefully
2. Compare prices on at least two sites
3. Keep chat messages and delivery notes
4. Expect (9) __________ complaints during big sales—stay calm
5. (10) __________ “limited-time” pressure and requests to move to private chat

If something feels wrong, ask for a clear (11) __________ and choose a (12) __________ payment method that leaves a record.