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Read the following leaflet and mark the letter A, B, C or D on your answer sheet to indicate the option that best fits each of the numbered...

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Read the following leaflet and mark the letter A, B, C or D on your answer sheet to indicate the option that best fits each of the numbered blanks from 7 to 12.

THE SKILL-SWITCH CARD
Fold. Keep. Use on busy weeks.

SIDE A — What this card is

This card supports adults who want progress without burnout. It focuses on skills you can show through small outputs: a clearer email, a tidy spreadsheet, a short summary after a meeting.

SIDE B — A realistic rhythm

Pick one core skill and practise twice a week. A measurable (7) __________ in confidence often appears after the second week—when learning becomes routine, not “motivation.” Many learners prefer a small group: shared check-ins reduce drop-off.

To keep choices manageable, limit tools to two. A huge (8) __________ of online options may look helpful, but it can turn into decision overload. Choose one video channel and one worksheet set, and commit for fourteen days.

SIDE C — Make learning travel with you

Employers increasingly value (9) __________ skills that move across roles (e.g., customer communication, data basics, workplace English). Short practice tasks can (10) __________ momentum even when you are tired. If you’re unsure what to learn next, set a monthly target and aim (11) __________ one simple project you can show. Need guidance? Book a (12) __________ slot at the front desk.

Question 7: A. detour        B. friction        C. uptick        D. shortage

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