Question 14: a. Liam: Sorry, I didn’t mean to sound rude; in my team we’re brief so tasks don’t slip. b. Sofia: I get that. In Brazil we oft...

Question 14:

a. Liam: Sorry, I didn’t mean to sound rude; in my team we’re brief so tasks don’t slip.

b. Sofia: I get that. In Brazil we often add a friendly line first, so your message felt cold.

c. Liam: Want to agree on a quick rule—start with one soft sentence, then the action item?

d. Sofia: Liam, your comment “Fix this now” on my slide scared me. Did I mess up?

e. Liam: Deal. I’ll also use emojis only when it’s not a serious issue.

A. b – a – d – c – e        B. d – c – b – a – e        C. d – a – b – c – e        D. d – c – e – a – b