Read the following announcement and mark the letter A, B, C or D on your answer sheet to indicate the option that best fits each of the numbered blanks from 1 to 6.
CIVIC WARNING: VOICE-SCAM CALLS ARE GETTING SMARTER
Local consumer agencies report a rise in voice-scam calls that imitate “bank staff” or “delivery support.” These calls may sound calm, professional, and (1)__________ —yet their goal is simple: to make you act before you think.
Scam scripts often include a link and a request to “confirm” personal details. Messages (2)__________ as official updates may also direct you to fake websites. Use (3)__________ before you share anything, especially when the caller pressures you to “do it now.”
If a call feels wrong, end it. Then (4)__________ a report with your network provider and keep screenshots of messages. Avoid (5)__________ one-time codes, even with someone claiming to “help” you recover an account. Keep your accounts secure by enabling two-factor authentication and updating recovery email settings.
For verified support, our hotline will connect you (6)__________ a trained agent during office hours.
Question 1:A. urgent B. composed C. courteous D. emergency
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Read the following leaflet and mark the letter A, B, C or D on your answer sheet to indicate the option that best fits each of the numbered blanks from 7 to 12.
Lifelong learning works best when it serves real life. (7)__________ your current responsibilities, choose one skill that removes daily friction—writing clearer emails, handling spreadsheets, or speaking up in meetings.
Between free videos, apps, and newsletters, learners face a confusing (9)__________ of choices; the smart move is to select two sources and ignore the rest for fourteen days.
A study buddy can add (10) _______—you turn up because someone is waiting.
To stay consistent, try one approach first; (11)__________ can come later.
In a shifting job market, staying (12)__________ is the goal, not collecting badges.